The more Gia knows about your practice, the better it can serve your patients.
This section covers everything you need to configure Gia's knowledge sources, from uploading internal documents and building custom Q&A pairs, to providing feedback that helps Gia improve over time.
Together, these tools ensure Gia delivers responses that are accurate, relevant, and specific to your business.
- Knowledge Sources: Displays and manages all data sources, including industry knowledge, website content, business information, internal documents, and custom Q&A, that Gia uses to generate accurate and relevant responses.
- Knowledge Base: Allows uploading internal documents such as policies, service details, pricing, and promotions to provide Gia with business-specific knowledge and improves response accuracy.
- Q&A Content: Allows adding and managing business-specific questions and answers with priority levels to ensure Gia provides accurate and relevant responses based on predefined information.
- How do I give Gia feedback on responses (Learning & Feedback)?: Captures user feedback on Gia responses to improve accuracy and performance over time.
- Thumbs Up: Indicates the response is correct and helpful.
- Thumbs Down: Indicates the response needs improvement and helps Gia learn from corrections.
- Save for Later (SFL): Marks a manually sent reply as a preferred response, allowing Gia to learn and use similar responses in future conversations.
- Knowledge Graph: This feature defines the relationships between disparate business data points. By establishing this interconnected context, GIA can ensure high response accuracy.
