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How to Add a New User to a Growth99 Business Account

Easily add new users, assign specific roles, and designate them as service providers. Add a new user and set their appointment availability.

Important Information:

  • The appointment feature requires at least one active service and one active provider.
  • Each new business account includes a default service labeled “General.”
  • When this option is enabled, a user becomes a provider, and their name appears in the appointment booking system and chatbot.

Step 1: Navigate to the User’s Menu

  1. Log in to your Growth99 business account.
  2. Click the dropdown menu in the top-right corner.
  3. Select "Users."










Step 2: Open the Users Page

You will be directed to the Users page, which lists all existing users. If no users have been added yet, this page will be empty. Click the " Add User" button in the top-right corner to start.


Step 3: Enter User Information


On the user creation page, fill out the following fields:

  • Avatar: Upload an image (SVG, PNG, JPG, or GIF) for the user's profile picture.
  • First Name & Last Name: These names will be used in system messages, such as emails and SMS notifications.
  • Email Address: This will be the user’s login ID. An email with login credentials and a verification link will be sent to this address.
  • Phone Number: Enter a 10-digit number without spaces or special characters for appointment-related SMS notifications.
  • Message Consent: Check this box if the user agrees to receive text message alerts.
  • Role: Choose "Admin" if the user needs administrative privileges.
  • Designation: This text appears below the user's name on the appointment booking page.
  • Description: Provide a summary that also appears on the appointment booking page.
  • Provider Status: Enable "User is a Provider?" option only if the user will offer services. Note: If the user will not provide services (e.g., an office manager or marketing team member), turn the "User is a Provider?" toggle off. Click "ADD" to complete the process. The user will receive an email with their login details.


Step 4: Configure Provider Details (If Applicable)

If the user acts as a provider:

  1. Enable the "User is a Provider?" toggle.
  2. Three new fields will appear:
    • Clinic: Select "All" to allow the provider to offer services at every clinic location.
    • Service Category: Choose "All Categories" to include all available service types.
    • Services: Select specific services that the provider will offer. You may select all if needed.






  1. Click "ADD" to save the user profile.

Step 5: Set the Provider’s Availability

To enable patients to book appointments with the provider:

  1. Return to the Users list.
  2. Click the three-dot icon in the Actions column next to the provider’s name, and select "Edit."



  3. Go to the "Working Schedule" tab.
  4. Enter the provider's available days and times.

  5. Click "SAVE" to apply the changes.