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How Do I Set Gia's Tone and Brand Voice?

Personalizing Gia's Communication Style, Name, and Response Timing to Fit Your Practice

Customize how Gia communicates with patients.

  • Configure the tone of Gia (e.g., professional, friendly, conversational)
  • Change the name of the AI responder.
  • Once you have completed the configuration, click “Save Configuration” to apply your changes.

 Control exactly when GIA responds to contact inquiries.

   Response Options:

  • Respond Immediately – Gia replies instantly to incoming messages.
  • Respond After a Certain Time – Set a delay before Gia responds.
  • Respond Within Specific Hours - Configure automated response windows (e.g., 9:00 PM to 6:00 AM) based on the local time zone.
  • Select the option that best fits your clinic’s workflow and patient engagement strategy.