Growth99 Support Center FAQs

Support Ticket Process

How to Submit a Support Request

Send your request to support@growth99.com
Include a clear, specific subject line
Provide detailed information about your request
Attach any relevant screenshots or files

Confirmation and Processing

You'll receive an automated reply confirming "Your ticket has been created"
Our support team reviews all requests promptly
A Growth99 team member will contact you if additional clarification is needed
Each request receives a unique ticket number for tracking

Service Response Times

Understanding our standard turnaround times helps you plan your requests effectively:

Service Type	Response Time
New Service Pages/Standard Content	14-18 business days per page (up to 10 pages per month)
Website Changes	7-10 business days
Technical Growth99 Platform Support	3-5 business days
Reports and Analytics	3-5 business days
Graphics and Design	7-10 business days

Support Availability

24/7 Support Access

Always Available:

Help Center with training videos and resources
Knowledge base and documentation
Self-service tools and guides

24/7 Support Team:

Available including weekends and holidays
Smaller capacity during weekends and holidays
Slightly longer response times during off-hours
Immediate assistance for urgent needs

Getting Immediate Help

Self-Service Options:

Browse our Help Center for on-demand resources
Watch training videos for step-by-step guidance
Access articles and troubleshooting guides

Personalized Assistance:

Schedule a call with our Customer Experience team
Get personalized guidance on Growth99 tools and features

Best Practices for Efficient Support

Email Communication

Subject Lines:

Include specific change or page names
Mention the type of request clearly
Add your page link when relevant

Request Organization:

Submit one request per email thread
Keep separate issues in different emails
Respond within the same thread for ongoing requests

Providing Information

Be Specific and Detailed:

Include screenshots when applicable
Provide step-by-step descriptions of issues
List multiple problems separately for easier tracking

Use Visual Tools:

Create Loom videos to explain complex issues
Include high-resolution images when needed
Provide before/after examples when relevant

Follow Up Appropriately:

Reply to the original email if you resolve the issue independently
Stay within the same thread for related questions
Provide additional information promptly when requested

Types of Support Requests

Our support team handles various types of requests:

Website and Content Management

Adding new products or services to online stores
Updating or modifying existing website content
Creating new service pages and standard content
Website design and layout changes

Technical Support

Growth99 platform tools and features assistance
Troubleshooting technical issues and bugs
Platform configuration and setup help
Integration support and guidance

Analytics and Reporting

Generating reports and analytics
Data analysis and interpretation
Performance tracking setup
Custom reporting requests

Graphics and Design

Creating marketing materials
Designing promotional graphics
Logo and branding assistance
Visual content development

Adding Products or Services

When requesting new products or services for your online store, provide:

Required Information:

Complete product or service name
High-resolution images
Detailed description content
Pricing information
Appropriate category classification

Processing:

Faster turnaround with complete information
May require additional details for complex items
Standard timeline applies (see response times above)

Requesting with Deadlines

Setting Realistic Deadlines

You Can:

Provide specific dates and times for requests to go live
Request priority handling for time-sensitive needs
Plan ahead for important launches or promotions

Requirements:

Allow adequate time based on our standard turnaround times
Provide all required details upfront
Contact us early for complex requests

VIP Services

Expedited Support Available:

Priority assistance for urgent needs
Faster processing times
Dedicated support for complex projects
Contact customerexperience@growth99.com for details

Special Considerations

High-Traffic Events

Advance Notice Recommended:

Notify us about planned major promotions
Inform us of expected high-traffic events
Allow time for server capacity assessment
Enable server upgrades if needed

Benefits of Advance Notice:

Ensures seamless website performance
Prevents downtime during critical periods
Allows for proper preparation and optimization
Maintains customer experience during peak times

Troubleshooting Common Issues

If You Don't Receive Confirmation

Check your spam folder
Verify the email address is correct
Resend your request if no response within 24 hours

If Response Times Seem Long

Review our standard timelines
Check if you provided all required information
Consider if your request falls within scope
Contact us for status updates on existing tickets

If You're Unsure About Request Scope

Submit a ticket with your question
Contact support@growth99.com for clarification
Our team will guide you to the appropriate resource

Getting the Most from Support

Preparation Tips

Gather all necessary information before submitting
Take screenshots of any errors or issues
Have your account information readily available
Review our Help Center for existing solutions

Communication Best Practices

Be clear and concise in your requests
Provide context for your needs
Ask specific questions
Respond promptly to follow-up inquiries

Self-Service Success

Explore the Help Center first
Watch relevant training videos
Try troubleshooting steps before contacting support
Use our knowledge base for common questions