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Enabling 2-Way SMS and Email

Have real conversations with patients through both SMS text messages and email. Send marketing campaigns, appointment reminders, and direct messages while also receiving responses. 

Setting Up 2-Way SMS

Before businesses can send SMS messages in the United States, mobile carriers require a registration process called 10DLC (10-Digit Long Code) registration. Growth99 handles this registration automatically using the information you provide.

What You'll Need Before Starting

Gather these items before beginning the setup process:

  • Your business's legal name and address
  • Your business EIN (Employer Identification Number)
  • A document proving your EIN (such as an IRS letter)
  • Primary business contact information

Step-by-Step SMS Setup

  1. Access the Setup Process
    • Look for a banner in your Growth99 dashboard prompting you to set up SMS
    • Alternatively, navigate to Business Settings > Contact Settings
  2. Click "Setup Now" to begin the configuration
  3. Choose Your Phone Number
    • Enter an area code that matches your business location
    • Browse available numbers
    • Select your preferred phone number
  4. Provide Business Information
    • Enter your business's legal name and address exactly as registered
    • Input your EIN number
    • Upload your EIN proof document

  1. Add Contact Details
    • Enter the primary business contact information
    • Ensure all fields are complete and accurate
  2. Submit Your Registration
    • Review all information for accuracy
    • Click Submit to complete the process

What Happens Next

After submission, the 10DLC registration typically takes 3-5 business days for approval. Once activated:

  • All SMS campaigns will send from your dedicated number
  • Text message responses will appear in your Growth99 inbox
  • You can start having two-way conversations with patients

Cost Note: Growth99 provides free 10DLC registration and includes your first phone number at no additional cost.

Setting Up 2-Way Email

The good news? Email communication is automatically enabled for your business—no setup required!

Your Dedicated Email Address

Every Growth99 business receives a dedicated email address formatted as:

contact@[yourbusinessname].growth99-mail.com

How Email Communication Works

When you send emails through Growth99:

  • Recipients see your business name as the sender
  • Any replies are automatically directed to your dedicated Growth99 email address
  • Responses appear in your inbox and contact timeline in near real-time
  • You can continue conversations directly within the Growth99 platform

This automatic setup means you can start using email communication immediately without any configuration steps.

Important Limitations

Currently, each Growth99 business can have:

  • One dedicated phone number
  • One dedicated email address

Note: Growth99 plans to expand these capabilities in the future to support multi-location businesses with more sophisticated communication needs.

Next Steps

Once your SMS number is approved and active:

  1. Test your setup by sending a message to your own phone
  2. Configure your inbox preferences to manage conversations effectively
  3. Set up automated campaigns to engage with patients
  4. Train your team on using the unified inbox for all communications

With both SMS and email enabled, you're ready to build stronger patient relationships through consistent, convenient communication.